Britannia Coaches
01462 436125

Frequently Asked Questions

Is the price shown 'per person'?

Yes. The 'from £' price shown is PER PERSON - not per room or per couple etc. I've made a booking, when do I get my tickets? You will be issued with a Booking Confirmation at the time of booking which will be posted out to you. All entrance tickets or theatre tickets are given out on the day by the coach driver or chaperone. Online bookers will be required to download their travel ticket.

How long do we get once we have reached our destination?

We endeavor to allow 5 hours at the destination on our Day trips. The times however are subject to change if day trip or tour is covering several locations, or if due to unforeseen circumstances or delays in getting to the destination reasonable adjustments would be made and you would be advised by your driver.

Where do you drop off?

At all times we will endeavor to drop off at a coach park or designated bus stop however we cannot guarantee a particular drop off point due to unforeseen circumstance outside our control .i.e. road closures, diversions etc. We would advise that if you are planning on meeting someone either converse with them via mobile phone on arrival or arrange to meet outside a large department store or landmark (cathedral/monument)

Will there be a toilet on the coach?

All of our executive coaches have toilet facilities onboard. However we cannot guarantee this. Of course, some of our Feeder Vehicles (mini coaches) do not have this facility.

I am interested in Thursford Christmas Spectacular tickets. When will they be available?

Thursford tickets will be available to book at the end of April. We recommend you book early as this is always a very popular show.

Do you sell Gift Vouchers?

Yes we do. We sell Gift Vouchers in denominations of £5 and £20. Gift vouchers are valid for one year and are available to use on any Britannia's Day Excursion or UK Coach Break.

I am travelling on a Britannia's Continental excursion, do I need to take my passport?

Yes. For all journeys leaving the UK you must take your valid passport.

How much deposit do I pay?

If using our online booking system full payment would be required. However if you call through to our office and book over the telephone or visit one of our agents the following would be required:

Day Excursions require a minimum £5 per person deposit to be paid at the time of booking.
Coach Breaks require a £50 deposit. The full balance is due 6 weeks prior to departure.

Will you send me a reminder when my Coach Holiday balance is due?

No. We do not automatically deduct your balance from your credit/debit card when it is due. You will need to contact us again to pay the outstanding balance. All balance payments on Coach Holidays are due 6 weeks prior to departure. Your balance due date will be printed on your Confirmation Invoice.

What is my luggage allowance?

Our Drivers have to lift your luggage by hand, therefore a maximum weight of 15kg per single item will be allowed. Do your coaches have air conditioning? All of our coaches are fitted with air conditioning to ensure passengers are travelling in a comfortable temperature all year round.

Will there be enough leg room?

All of our coaches are built to our own specification and all have extended passenger leg room.

Do you sell travel insurance?

No. Due to FSA rules and regulations we are unable to offer our passengers travel insurance. However we do strongly recommend our passengers take out adequate travel insurance when purchasing a holiday.

Can we request a particular seat on the coach?

Yes you may, providing the seats are not already taken by another passenger.

Driver Gratuities, are they included?

No. We feel that you would rather deal with this personally, but for good service we would suggest £1.50 per day per person.

Where do I find my Pick-up time?

If the time is not stated at the time of booking or on your Invoice/Confirmation, you will be informed via post with a Final Travel Ticket with the exact departure time one week prior to travel .

Can I view one of your coaches?

Yes. Please ring beforehand to make an appointment.

Can I bring my wheelchair/mobility scooter?

Yes. Providing we have been informed at the time of booking, and providing the item meets the requirements of our Terms and Conditions.