Privacy Policy

Effective Date: 23 January 2026

1. Information We Collect

We collect information you provide directly to us, such as when you request a quote, contact us, or use our services. This may include your name, email address, phone number, and details about your transportation requirements.

2. How We Use Your Information

  • To provide and maintain our transportation services
  • To process your booking requests and communicate with you
  • To send you service updates and promotional materials (with your consent)
  • To improve our services and customer experience
  • To comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted service providers who assist us in operating our business.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

Under UK data protection laws, you have the right to access, update, or delete your personal information. You may also object to certain processing activities. To exercise these rights, please contact us using the information below.

6. Cookies

Our website may use cookies to enhance your experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

8. Contact Us

If you have any questions about this privacy policy, please contact us:

Britannia Coaches Ltd

North End, Bury Mead Road

Hitchin, Hertfordshire SG5 1RT

Phone: 01462 436125

Email: enquiries@britanniacoaches.co.uk